Return and Refund Policy
At MedCare Distributor, we work to ensure wholesale orders are processed accurately and products are supplied according to the order placed. If you receive a defective or incorrect product, please review the following policy before requesting a return or refund.
1. Return Period
Eligible return requests must be made within 7 days of delivery. Requests submitted after the 7-day period may not be accepted.
2. Eligible Returns
A product may qualify for return when:
The product received is defective.
The product received is different from the item ordered.
An order issue is confirmed by our team after review.
Customers should provide their order information and details about the issue when contacting MedCare Distributor.
3. Non-Returnable Products
The following products are generally non-returnable:
Products without a confirmed defect or order error
Items returned outside the 7-day return period
Products damaged through improper handling after delivery
Customized, labeled, bundled, or FBA-prepared inventory
Products that do not meet the approved return conditions
Custom or Amazon FBA-specific products may only be considered for return when defective.
4. Return Authorization
Please contact MedCare Distributor before sending merchandise back. Our team will review your request and provide the appropriate return instructions when the return is approved.
Sending products back without prior authorization does not guarantee that the return or refund will be accepted.
5. Product Condition
Returned merchandise should remain in the condition required under the approved return request. Products should include applicable original packaging and other components received with the order unless the nature of the defect prevents this.
6. Damaged or Incorrect Orders
If your shipment arrives with a defective or incorrect product, contact us within 7 days of delivery. Providing photographs, product details, quantities, and relevant order information can help our team review the issue.
7. Return Shipping
Return shipping instructions and responsibility for applicable shipping costs will depend on the reason for the approved return. Customers should follow the return instructions provided by MedCare Distributor rather than arranging an unauthorized shipment.
8. Inspection of Returned Products
All approved returns are subject to inspection after they are received. We will verify the returned merchandise and confirm whether it meets the conditions of this policy.
9. Refunds
Refunds for eligible returns are processed after the returned products have been received, inspected, and approved.
The final refund will be based on the approved return and applicable order details.
10. Amazon FBA Prepared Orders
MedCare Distributor may provide FBA preparation, labeling, packaging, bundling, and fulfillment services for eligible wholesale orders.
Once products have been specifically prepared or customized for an Amazon FBA order, they are generally non-returnable unless defective.
Amazon sellers remain responsible for reviewing current marketplace requirements applicable to their products, listings, and seller accounts.
11. Order Cancellations
If you need to request an order cancellation, contact MedCare Distributor as soon as possible. Orders that have already entered processing, preparation, packaging, or shipping may not be eligible for cancellation.
Submitting a cancellation request does not guarantee that the order can be stopped.
12. Refused or Undeliverable Shipments
Orders refused at delivery or returned because of incorrect or incomplete shipping information may be subject to review before any refund is considered. Additional shipping or handling costs may apply where appropriate.
13. Shipping & Delivery
MedCare Distributor ships within the United States only. Delivery estimates may vary depending on destination, carrier operations, weather, and other circumstances outside our reasonable control.
We are not responsible for delays caused by third-party shipping carriers or unforeseen events.
14. Pricing or Product Information Errors
We work to keep product descriptions, pricing, and other website information accurate. However, occasional errors may occur. MedCare Distributor reserves the right to correct inaccurate information when identified.
15. Contact Us About a Return
If you believe your order qualifies for a return or refund, contact MedCare Distributor within 7 days of delivery.
Include your relevant order details, the product involved, and a clear explanation of the issue. If appropriate, include supporting photographs or other information that can help us review your request.
Our team will evaluate the request and provide the next steps when the return is eligible under this policy.